Reference

How We Protect Your Privacy on amanplay

When you open an account with us, your personal information — from your deposit details to your account history — stays encrypted and secure on our servers.

Account verificationPayment protectionData encryptionYour access rights
Explore the Lobby Read FAQ
amanplay How We Protect Your Privacy on amanplay
PRIVACY INQUIRIES

How to Reach Us About Your Data or Privacy

Live Chat Support Open your account and head to the Help section in the lobby.
Email Support Send your privacy concern or data request to our support email address listed in…
Account Settings Log into amanplay, go to Account Settings, then Privacy & Security.
DATA HANDLING DETAILS

How We Manage Your Information

Cookie and Tracking

We use cookies to remember your login, track your game preferences, and understand how you navigate the lobby so we can improve the experience. You can disable non-essential cookies in your browser settings without affecting core account features.

Account Security

Your password is hashed using industry-standard encryption. We never store it in plain text. When you log in from a new device, we send a verification code to your email or SMS to confirm it's you — this is a standard security layer we keep active.

Payment Data Retention

Your DANA, OVO, GoPay and QRIS transaction records are kept for 7 years to meet local regulatory requirements and help us prevent fraud. Your live payment confirmation is never shared with unrelated merchants or third parties.

Data Deletion Requests

If you close your account and request permanent data deletion, we remove personal details like email and phone within 30 days, except transaction records which remain for compliance. You can request this via Account Settings or by contacting support.

Third-Party Tools

We use analytics and fraud-prevention tools that process your anonymised session data — but not your payment details. These vendors are contractually bound to keep your data private and not use it for their own marketing.

Contact for Privacy Issues

If you believe your privacy has been breached or you have concerns about how we handle your data, contact our Privacy Officer via support email. We investigate all reports and notify you of findings within 14 days.

Questions About Your Privacy on amanplay

We collect your full name, email address, phone number, date of birth, and address to verify your identity and comply with local law. When you deposit via DANA, OVO, GoPay or QRIS, we also store your transaction reference and confirmation. This information is needed to process deposits, manage your account, and prevent fraud and underage access.

Personal details like email and phone are deleted within 30 days of closure if you request it. Transaction records must be retained for 7 years under local regulatory rules. Game history and chat logs are removed within 90 days. You can request specific deletion by contacting support with your username.

Yes. Log into your account, go to Account Settings, select Privacy & Security, and choose Export My Data. Your full profile, transaction history, game logs, and communication records will be compiled and downloadable as a file within 7 business days.

No. We do not sell or rent your personal data to third parties for marketing. We may share anonymised, aggregated data with analytics partners to improve game performance and lobby speed, but this cannot identify you individually and is not used for external marketing.

Go to the login page, click Forgot Password, and enter your email. We send a secure reset link valid for 2 hours. Click it, create a new password, and confirm via email verification. If you do not receive the email, check spam or contact support to resend it manually.

Yes. All transactions are encrypted end-to-end using SSL 256-bit encryption. We do not store full payment credentials — only your transaction ID and confirmation status. Each deposit is verified by the payment provider before funds clear into your amanplay wallet.

Log into your account, open Account Settings, and select Edit Profile. You can update your email, phone, or address directly. For more complex changes or corrections to historical data, contact our support team with proof of the change needed, and they will process it within 14 days.

Related Pages

amanplay Indonesia amanplay Login About Us FAQ amanplay Casino